Booking Request Received

booking request received

Thank you for submitting your request for one of our culinary experiences. So what happens next?

So what happens next?

Assuming that your email address was entered correctly, you should have received a booking confirmation in your inbox with details for your class or tour. Be sure to check your junk mailย in case our message to you was misrouted. To ensure that all our correspondence reaches you correctly, you may want to add us to your contact. Haven’t received a confirmation? Email us.

  • We need to review your request before accepting it –
    • To ensure that we have enough participants enrolled in the class or tour to confirm it will take place
    • To make sure there aren’t any mistakes: You signed up for an online class without taking into account the time zone difference or we have a question about something you’ve entered in your booking request.

You only pay once your booking request has been accepted. It may take some time before your request is accepted, it all depends on the number of interested people. If the minimum required participants have also signed up, you will receive a confirmation email letting you know that you can now submit your payment.

Please use the pay now button included in your confirmation email. This will direct you to a page on our site which hosts our reservation plugin. DO NOT refresh the page or click on any links. Allow the plugin to load completely and your request will appear and you can submit your credit card payment directly online.

Once your booking request has been accepted (the email is time-stamped), you have 48 hours to confirm your booking and submit your payment. Beyond this delay, your request will be automatically canceled by our booking system and you will have to submit a new request.

You will receive the official booking confirmation for your class or tour. For our classes, this will include where to meet your chef and any additional information you will need for in-person classes, a Zoom meeting link, and links to download your recipe booklet & prep guide, and shopping list, for online classes. For our culinary tours, we will send a separate group email with details on the tour but you will still receive a confirmation that your booking has been confirmed.

FAQs

We hope to fill all our classes, but should the minimum number of required participants not be met, we will have to decline your request. We generally wait until 2 days before the class to do so as we have a few last-minute students out there. ๐Ÿ˜‰ If you have a doubt, you can always email us.

Have you checked your spam folder? We have noticed that corporate email addresses will sometimes block emails from our reservation system. For the record, emails are coming from info@cooking-classes.com through the Bookeo.com site. This email is a Gmail account. Domains with known issues, Comcast, AOL, Hotmail (occasionally). I don’t have control over what your server does with our emails but generally, if you add us to your contacts, you should receive notifications from our reservation system.

The link to the recipe booklet as well as the link for the shopping list is both included in the confirmation email. Please read through it carefully.

At the time of writing these instructions, the Zoom meeting link is right at the top of your confirmation after the time and date of your class are noted. Pay attention to the time and date, please. We are CET (Central European Time) and all classes are listed as such.

Usually, within a week of the class, you will receive a follow-up email from us with links to review your experience as well as links to download the Zoom class video. The video link will be active for 2 weeks following the class. Should you not receive this email within 7-10 days, check your junk mail. Be sure that you have added us to your contacts. When in doubt, you can always us to see if we have sent out the email.

You can log into your customer account to view your bookings, book further classes, or purchase gift vouchers.

For great recipes from our chefs & to stay in touch and sign up for our mailing list if you have not already done so.

Consider offering one of our classes as a gift to a fellow food lover.

We’ll see you in class!



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